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If you have questions about our website e-mail the webmaster.
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If you need help finding a product e-mail the product-finder.
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You can also find help on the Ordering Information page.
Q: How do you ship?
We ship our packages via UPS or the U.S. Postal Service, whichever is appropriate depending on the size of the package.
Q: When will my order ship?
If the items are "in stock", orders placed by 2pm EST M-F will ship the same day. (Availability is stated on every product page.)
Q: How long will Ground Shipping take to get to me?
Shipping times depend on how we ship and what state the package is shipping to. (Sometimes postal is faster and sometimes UPS is faster.)
Q: Will you ship to Canada, Europe...etc?
At this time, we ship "in stock" items to the following locations:
- Continental United States
- Alaska
- Hawaii
- Puerto Rico
- US Military (AE, AP & AA)
- Canada
Unfortunately, products shipped from the manufacturer are only shipped within the continental US.
Q: Why is the shipping so expensive?
This charge includes handling, shipping materials, insurance where applicable and the actual shipping rates from our vendors. We've chosen to structure our continental US shipping rate according to price rather than weight and size so that you can determine your shipping cost easily. This way you will always know what your shipping cost is so that you can decide for yourself whether the overall purchase is a good value.
Q: Can I choose a faster delivery method than Ground?
Faster shipping is available for items that are "in stock". Click here to learn more about expedited shipping.
Q: Do you accept purchase orders?
We will only accept purchase orders from non-profit organizations. If you are with a non-profit organization please apply for an on-line account (which has added discount benefits) or fax a copy of your purchase order to 1-860-243-1914. Please be sure to include a contact name and phone number.
Otherwise, payment will be required before we can ship your purchase. If you need an invoice to pay from, we'll be happy to print out a quote for you.
Q: Can I pay by COD?
No. Payment is required in advance for all purchases. We accept all major credit cards. We also accept personal checks or money orders drawn on US banks.
Q: Will you bill Medicare / my insurance company?
Unfortunately, because we ship products all over the nation, we cannot submit bills to Medicare or insurance companies.
Q: Is it safe to place my order on-line?
When you place an order or enter personal information anywhere on our website, you are on a secure server (most browsers have a lock symbol to indicate a secure server). All data is encrypted to protect it from unauthorized access.
However, if you are still not comfortable placing your order on-line, you can call us at 1-866-993-0783 M-F 9am to 5pm EST.
Q: Did you receive my on-line order?
Once your order is complete, you will see a final page that says "Order Successfully Completed!" It will also include a confirmation number. If you do not see these, your order did not go through.
When the order has completed successfully, an email will also be sent to you with confirmation number and all your order information. If you do not receive a confirmation e-mail it is possible that there was a typo in your email address or the confirmation email was blocked as potential SPAM.
If you are unsure about your order, or noted an error in the confirmation, please feel free to give us a call at 1-866-993-0783 M-F 9 am to 6 pm EST.
Q: If the item I purchased is not what I need, can I return it?
The return policy for each item is noted on the product page. In general, AdaptMy.com has a 30 day return policy. Exceptions include hygienic items and special orders. Some items have a restocking fee due to extra shipping incurred by us.
In order to receive a refund, please make sure the product is in "like new condition", and has the original retail packaging and instructions. We ask that you call us for a Return Merchandise Authorization number before sending any product back. Unfortunately, shipping cannot be refunded.
Q: Why is the shipping so expensive?
This charge includes handling, shipping materials, insurance where applicable and the actual shipping rates from our vendors. We've chosen to structure our continental US shipping rate according to price rather than weight and size so that you can determine your shipping cost easily. This way you will always know what your shipping cost is so that you can decide for yourself whether the overall purchase is a good value.
Q: Do you price match?
No. We understand that these products are important, so we try to make our pricing as affordable as possible, but cannot compete with large chains or closeout pricing. We also don't mark our prices at the suggested retail and then slash them to show lower pricing.
Q: Do you offer Wholesale / Dealer prices?
Yes! Please apply for an account with us through the Account Feature.
Q: Will my screen reader work on your site?
Our site works with most common screen readers. You can access directory links through your links manager or use the list of products on the site map.
For the convenience of screen readers, we have also added an invisible "skip to main content" link at the top of each page which will help you bypass the navigational links.
Q: Is it safe to place my order on-line?
When you place an order or enter personal information anywhere on our website, you are on a secure server (most browsers have a lock symbol to indicate a secure server). All data is encrypted to protect it from unauthorized access.
However, if you are still not comfortable placing your order on-line, you can call us at 1-866-993-0783 M-F 9am to 6pm EST.
Q: Why do you need my e-mail address? What do you do with it?
AdaptMy.com will only use you e-mail address to contact you about your order OR to send information that you have requested from us. (Like our monthly announcement e-mail.) We have automated processes that send out your order confirmation, your shipping information and one follow-up email to ask your feedback about the product you ordered.
We do not sell any of our customers' information to other companies.
Q: Did you receive my on-line order?
Once your order is complete, you will see a final page that says "Order Successfully Completed!" It will also include a confirmation number. If you do not see the final page with the confirmation number, your order is not completed.
An email will also be sent to you with a confirmation number. If you do not receive a confirmation e-mail it is possible that there was a typo in your email address or the confirmation email was blocked as potential SPAM.
If you are unsure about your order, or noted an error in the confirmation, please feel free to give us a call at 1-866-993-0783 M-F 9 am to 6 pm EST.
Q: Where can I go to buy your products locally?
AdaptMy.com is a mail-order company, and does not have a traditional store front. As we are a distributor, and not the manufacturer, we have no way of knowing what stores in your area carry these products.
Q: How do I submit a product for inclusion into your catalog / website?
If you have a product that you would like us to carry, please send the information to the webmaster.
Include your contact information, information about the product, and a website if available.
Trademark Acknowledgements:
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HydroGuard® is a registered trademark owned by Powers™, a division of Watts Water Technologies, Inc.
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